Legal
Terms of Service
Last updated: 3 May 2026 · Effective: 3 May 2026
Acceptance of Terms
By accessing or using the FLX Fit platform, website, or mobile applications ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.
These Terms apply to all users of the Services, including coaches, gym owners, studio managers, and clients. FLX Fit Ltd ("FLX Fit", "we", "us", or "our") reserves the right to update these Terms at any time. We will notify you of significant changes via email or a prominent notice on the platform.
Description of Services
FLX Fit provides a connected coaching platform that enables fitness professionals to manage clients, deliver workout programmes, communicate with clients, manage bookings and sessions, and access business performance insights.
The Services include a web-based coach platform and a mobile application for clients. We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.
Accounts & Registration
To use the Services, you must create an account and provide accurate, complete, and current information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activity that occurs under your account
- Notifying us immediately of any unauthorised use of your account
You must be at least 18 years old to create a coach account. Client accounts may be used by individuals aged 13 and over, with parental consent required for users under 18.
You may not create accounts on behalf of others without their explicit permission, or use another person's account without authorisation.
Acceptable Use
You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:
- Use the Services in any way that violates applicable laws or regulations
- Transmit any material that is harmful, offensive, defamatory, or fraudulent
- Attempt to gain unauthorised access to any part of the Services or its infrastructure
- Interfere with or disrupt the integrity or performance of the Services
- Use the Services to send unsolicited communications or spam
- Reverse engineer, decompile, or disassemble any part of the Services
- Use automated scripts or bots to access the Services without written permission
We reserve the right to terminate or suspend access to the Services for any user who violates these terms.
User Content
You retain ownership of any content you submit to the Services, including workout programmes, client data, and messages ("User Content"). By submitting User Content, you grant FLX Fit a limited, non-exclusive licence to use, store, and display that content solely for the purpose of providing the Services.
You are solely responsible for the accuracy, legality, and appropriateness of your User Content. You must not upload content that infringes any third-party intellectual property rights, contains personal data of individuals without their consent, or violates any applicable laws.
We do not claim ownership of your User Content and will not use it for any purpose beyond delivering the Services to you.
Payment & Billing
Access to paid features of the Services is subject to payment of applicable subscription fees. By providing payment details, you authorise FLX Fit to charge the applicable fees on a recurring basis (monthly or annually, depending on your chosen plan).
All fees are stated exclusive of VAT or applicable taxes, which will be added where required by law. Subscription fees are non-refundable except as required by applicable law or as expressly stated in our refund policy.
We reserve the right to change our pricing with 30 days' notice. Continued use of the Services after a price change constitutes acceptance of the new pricing.
If payment fails, we may suspend your access to paid features until outstanding payments are resolved. You can cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
Termination
You may terminate your account at any time by contacting us at support@flxfit.com or through your account settings. Upon termination, your right to use the Services will cease immediately.
We may suspend or terminate your account if you breach these Terms, if we are required to do so by law, or if we reasonably believe your use of the Services poses a risk to other users or our infrastructure.
Upon account deletion, we will delete your personal data in accordance with our Privacy Policy, subject to any legal retention requirements.
Limitation of Liability
To the maximum extent permitted by applicable law, FLX Fit shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Services.
FLX Fit's total liability to you for any claims arising from these Terms or your use of the Services shall not exceed the amount you have paid to FLX Fit in the 12 months preceding the claim.
The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Intellectual Property
All intellectual property rights in the Services, including the platform, software, design, and content created by FLX Fit, are owned by FLX Fit Ltd or its licensors. Nothing in these Terms grants you any rights to use our trademarks, logos, or brand elements without our prior written consent.
You may not copy, reproduce, distribute, or create derivative works based on our Services or content without express written permission.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.