FLX Fit is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use the FLX Fit platform, website, and mobile applications.
FLX Fit Ltd ("FLX Fit", "we", "us", or "our") operates the FLX Fit coaching platform, website at flxfit.com, and associated mobile applications (collectively, the "Services"). This Privacy Policy describes our practices regarding the collection, use, and disclosure of information we receive when you use our Services.
By using FLX Fit, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our Services.
We collect several types of information to provide and improve our Services:
Account Information
Platform Usage Data
Technical Data
We use the information we collect for the following purposes:
We do not sell your personal information to third parties. We do not use your personal data for advertising purposes without your explicit consent.
We may share your information in the following limited circumstances:
Service Providers — We work with trusted third-party service providers who assist in operating our platform (e.g. cloud hosting, payment processing, email delivery). These providers are contractually obligated to protect your data and may only use it to provide services to us.
Coach-Client Relationships — Information shared between coaches and clients on the platform is visible to both parties as part of the core service. Coaches can view their clients' workout data and progress; clients can view their assigned programmes and coach communications.
Legal Requirements — We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of FLX Fit, our users, or others.
Business Transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred.
Your data is stored on secure servers located within the European Economic Area (EEA) or equivalent jurisdictions with appropriate data protection standards. We implement industry-standard security measures including:
We retain your personal data for as long as your account is active or as needed to provide you with our Services. You may request deletion of your account and associated data at any time by contacting privacy@flxfit.com.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at privacy@flxfit.com. We will respond to your request within 30 days.
We use cookies and similar tracking technologies to improve your experience on our platform. These include:
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the platform.
FLX Fit is not directed at children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@flxfit.com.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or by posting a prominent notice on our platform before the changes take effect. The date at the top of this policy reflects when it was last updated.
Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
You also have the right to lodge a complaint with your national data protection authority if you believe your rights have been violated.